Small businesses often have it pretty hard. They have to content with bigger companies that have bigger budgets, and when most of the business world is touting technology is an essential resource for success, its hard to deny that small businesses are at a significant disadvantage. There are, however, ways that small businesses can get more from technology without breaking the bank – this is with managed services. We spoke to TechQuarters, a managed service provider and SharePoint provider based in London that has been working with small businesses for over 12 years. Based on their experience, they gave us their opinion as to why an increasing number of businesses are turning to managed services.
Managed services as a term is often used interchangeably with outsourced IT support, however this is a misattribution. These are two entirely separate things. Outsourced IT support is simply where a company relies on another company to fix their IT issues, whereas managed services is where a company’s entire IT estate is managed by a third party. Yes, this does involve IT support, but it also involves other disciplines – such as security, projects, software procurement and installation, etc.
Managed service providers are experts in all things technology, and typically have a large workforce that outstrips most small business’ own in-house IT departments. This means that small businesses can generally access a much higher standard of IT expertise working with a managed service provider, than relying on their own staff alone – MSPs often work with clients’ own in-house IT department.
Some businesses might not think they need managed services if they already have their own IT department. However, oftentimes IT departments are too busy with keeping everything ticking over, that they generally don’t have time to go the extra mile. Even worse, a small business IT department that is over-stretched (as is common) may become less efficient over time. Below are some examples of why managed services can present a better solution:
So, small businesses can in generally get much more diverse and comprehensive IT management from MSPs, compared with sticking with just an IT support department or services. But there are other benefits to the business, as well. As a provider of managed IT services London based small businesses have used since 2010, TechQuarters was able to tell us some of the best non-tech related benefits of managed services…
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